Enka Dotcom announced on the 28th that it has introduced an "artificial intelligence (AI) chatbot" t.. – 매일경제
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Enka Dotcom announced on the 28th that it has introduced an “artificial intelligence (AI) chatbot” that analyzes and recommends used car sales in real time in the used car purchase service “Enka Trust” service.
Unlike ordinary AI chatbots that simply answer customer inquiries, Enka Dotcom designed chatbots to reflect the characteristics of used car transactions that change market conditions in real-time so that even the same question can be answered in context. This is the first case in Korea to commercialize an AI chatbot based on dynamic prompt generation that allows one-on-one customized consultation for each sale.
The Enka AI chatbot applies Google’s latest AI model, Gemini, to provide customized responses for each sale by analyzing and combining detailed data of about 40,000 Encar trusts and individual vehicles in real time. When you ask questions in natural language, such as the desired vehicle’s performance, vehicle condition, and model features, the AI chatbot provides customized answers in real time as if talking to an actual counselor.
For example, when a customer asks, “How’s the tire condition of this car?” the AI chatbot analyzes the vehicle’s data in real time and gives an immediate answer, such as “The remaining front wheel tread is in good condition at 10mm.”
Encar Dotcom plans to gradually expand its sales for AI chatbots in the future, and plans to continue to upgrade its AI-based services by expanding its functions to vehicle curation recommendation services.
An official from Encar Dotcom said, “The AI chatbot reflected in Encar Trust is a counseling solution completed by combining Encar’s big data and the latest AI technology. We will continue to upgrade services based on the latest IT technologies such as AI and provide innovative automobile trading experiences.”
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