Instacart's AI chatbot is ready to tell you what wine pairs with that – Winsight Grocery Business
Search Winsight Grocery Business
Not sure what to bring to the potluck? Looking for gluten-free after-school snacks? Or maybe you’re simply stumped on what to make for dinner.
Instacart on Wednesday said the full-scale rollout of its artificial intelligence-powered chatbot will come to the rescue of question-filled shoppers—while giving a lift to grocery sales in the process.
The same-day delivery platform announced the nationwide rollout of Ask Instacart, an AI-powered search tool the San Francisco-based company first teased in March.
“From decisions about budget and dietary specifications to cooking skills, personal preferences and so much more, Ask Instacart can help customers answer all of their food questions and delivery the ingredients for the perfect meal in as fast as an hour,” Instacart Chief Architect JJ Zhuang said in a statement. “ … (B)y supercharging Instacart search with generative AI, we can create a truly inspiring experience that unlocks even more opportunities to engage and help customers as they shop online from their favorite retailers.”
The technology could have marketing potential for consumer packaged goods (CPG) manufacturers: Instacart said the chatbot will help match consumer queries with “brand partners’ sponsored product campaigns.”
Instacart said the search tool is just the beginning of its expanding suite of AI-powered initiatives that will be rolled out over the next year and beyond.
In March, the tech company launched an Instacart plugin for popular AI platform ChatGPT that lets users request food in “natural language,” which is transformed into a shoppable ingredient list. Instacart said it plans to launch similar plugins with chatbots via Microsoft Bing and Google Bard in the coming months.
Ask Instacart relies on the language understanding capabilities of Open AI’s ChatGPT API and Instacart’s AI models, along with its catalog of more than a billion shoppable items across 80,000 retail locations, the tech company said.
It will be embedded in the search bar in the Instacart app, to offer product recommendations, Instacart said.
Instacart said the new service is starting to roll out to its customers this week, expanding to reach all U.S. and Canadian customers in the coming weeks. (It was not available to a Chicago-based WGB editor as of Wednesday.)
Ask Instacart’s recommendations are “intuitively organized,” the company said.
“The newly enhanced search experience also incorporates personalized question prompts into the search bar that anticipate customer preferences, remind them of their needs based on their shopping history and inspire them to discover new products,” Instacart said.
Get today’s need-to-know grocery industry intelligence. Sign up to receive texts from Winsight Grocery Business.
The latest from Winsight Grocery Business, sent straight to your inbox.
The Latest
Get today’s need-to-know grocery industry intelligence. Sign up to receive texts from Winsight Grocery Business.
The latest from Winsight Grocery Business, sent straight to your inbox.
The stresses of the ongoing pandemic, coupled with mounting economic uncertainty, social unrest and more have fueled a pressure cooker for grocery and convenience store customers and their employees.
U.S. consumers in 2022 were nothing if not channel surfers. Tuned into a widening lineup of local retailers offering fresh food, consumers were willing to shop around and try new retailer categories as they sought to ease the pinch of grocery inflation, which stood at 11.8% in December.
New store updates are important to our readers, so we’re adding a monthly feature to highlight them and demonstrate supermarket growth trends around the country.
Listen in to WGB’s flagship podcast, 10 Items or Less, featuring insights from retailers and industry professionals.
Exclusive industry info and insights straight to your inbox
Your go-to resource for all things grocery
Winsight is a leading B2B information services company focused on the food and beverage industry, providing insight and market intelligence to business leaders in every channel consumers buy food and beverage – convenience stores, grocery retailing, restaurants and noncommercial foodservice – through media, events, data products, advisory services, and trade shows.
Do not sell my personal infoPrivacy PolicyContact UsRSS
Copyright © Winsight, LLC. 2023
