LimeChat collaborates with Microsoft to launch advanced AI chatbot for e-commerce support – CXOToday.com
LimeChat, in collaboration with Microsoft, today announced the release of an advanced AI-powered chatbot, a significant step forward in e-commerce customer support. This technology is designed to provide enhanced, efficient, secure, and personalized customer service experience, marking a new chapter in support solutions. Leveraging Microsoft Azure OpenAI Service, LimeChat has introduced its enhanced chat automation tailored for e-commerce. This isn’t merely a chatbot—it’s a leap into consultative customer-brand interactions. Its dynamic learning refines engagement with every interaction.
Early adopters, like Wow Skin Science, have observed tangible improvements. Automation rates increased by nearly 15%, and their CSAT scores with this new system have shown promising results, indicating a positive response from end-users. The highlight has been the accuracy of the bot, with error rates under 0.1%.
Further complementing this is LimeChat’s Agent Assist—a feature crafted to provide support agents with deeper AI-driven insights, enabling them to tackle complex queries 20% faster.
Nikhil Gupta, Founder, LimeChat, said, “Partnering with Microsoft elevates customer support standards. By harnessing Microsoft Azure’s retrieval algorithms, embedding models, and LLMs, we’re transforming customer interactions significantly.”
Commenting on the collaboration, Sangeeta Bavi, Executive Director, Digital Natives, Microsoft India, said, “LimeChat is a key disruptor in the e-commerce space, and we are pleased to announce our collaboration to redefine customer service with the power of AI. Our collaboration fueled by Microsoft Azure OpenAI Service is designed to empower every business to achieve more with AI”.
Some of the key advantages of LimeChat’s hybrid support automation system include cost-effective customer support solutions, enhanced customer satisfaction metrics, boosted customer loyalty, opportunity for revenue growth etc.
About LimeChat:
LimeChat, at the forefront of innovation, is redefining chat solutions. Their AI-driven tools aim to set new standards in e-commerce customer engagement. Seamless integrations with platforms like WhatsApp and Shopify highlight their commitment to superior support experiences. Discover more at www.limechat.ai.
Solution Details:
One of the key models used at LimeChat is embedding models available in Azure OpenAI Service. With these models LimeChat can create embedding which is a special format of data representation that makes it easy to perform natural language task like similarity embedding to capture semantic similarity between two or more pieces of text and text search embedding, which helps in measuring whether long documents are relevant to a short query.
GPT 3.5 Turbo model is another model that LimeChat utilizes extensively. With GPT3.5 Turbo, LimeChat is able to derive benefits of the conversational nature of the model and is able to deliver a conversational bot for its customers. With the capabilities available in both forms- GUI and code based, LimeChat is able to democratize AI across the organization from a developer’s perspective.
The security concerns around data storage and data governance are also taken care of with Azure OpenAI Service. LimeChat’s data is not available to any other organization, not made available to OpenAI, not used to improve OpenAI models and also not used to improve any Microsoft or 3rd party products or services.
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