Chandigarh launches AI Chatbot 'BIRBAL' for unified citizen services – Construction World

“BIRBAL underscores the city’s dedication to harnessing technology for seamless resident interactions. Its primary goal is to offer precise information and direct citizens to the appropriate resources. Through BIRBAL, residents gain access to comprehensive details about the key services provided by the UT administration, Chandigarh administration, and MC, making it a central hub for information dissemination and grievance resolution,” Mitra stated.
The chatbot is equipped to handle various issues, including complaint management, citizen services, public transport services, online payments, certificates/forms, health services, suggestions, MC budget inquiries, property details, and fire safety certificate inquiries, among other services.
Mitra emphasized, “Citizens can interact with BIRBAL using keywords, predefined questions, and voice commands.”
“The AI chatbot incorporates features like voice assistance, live agent support, and AI-based response updates,” added the CEO.
She further explained, “BIRBAL empowers citizens to offer suggestions and feedback directly to all services in Chandigarh, fostering continuous improvement and updates. In cases where the Chatbot cannot address specific queries, a live chat option is available, enabling citizens to engage with dedicated support operators who will promptly provide accurate information.”
Visit Cement Expo Website
Anindita Mitra, the Chief Executive Officer (CEO) of Chandigarh Smart City (CSCL), recently unveiled an interactive chat-based interface that consolidates all major citizen services offered by the UT administration, Chandigarh administration, and municipal corporation (MC) into a unified platform. Under the banner of CSCL, the innovative artificial intelligence-driven chatbot, named BIRBAL, was launched to enhance citizen services by providing efficient and user-friendly experiences. BIRBAL underscores the city’s dedication to harnessing technology for seamless resident interactions. Its primary goal is to offer precise information and direct citizens to the appropriate resources. Through BIRBAL, residents gain access to comprehensive details about the key services provided by the UT administration, Chandigarh administration, and MC, making it a central hub for information dissemination and grievance resolution, Mitra stated. The chatbot is equipped to handle various issues, including complaint management, citizen services, public transport services, online payments, certificates/forms, health services, suggestions, MC budget inquiries, property details, and fire safety certificate inquiries, among other services. Mitra emphasized, Citizens can interact with BIRBAL using keywords, predefined questions, and voice commands. The AI chatbot incorporates features like voice assistance, live agent support, and AI-based response updates, added the CEO. She further explained, BIRBAL empowers citizens to offer suggestions and feedback directly to all services in Chandigarh, fostering continuous improvement and updates. In cases where the Chatbot cannot address specific queries, a live chat option is available, enabling citizens to engage with dedicated support operators who will promptly provide accurate information.
Next
Construction World (CW) is India’s premier and largest circulated construction business magazine, covering the gamut from projects, latest construction news in India, construction trends, policies and people to topical concerns, and technology, with reason, intelligence, and objectivity.
A-303, Navbharat Estates, Zakaria Bunder Road, Sewri (West), Mumbai – 400 015, Maharashtra, India


Hi There!
Now get regular updates from CW Magazine on WhatsApp!
Click on link below, message us with a simple hi, and SAVE our number
You will have subscribed to our Construction News on Whatsapp! Enjoy
+91 81086 03000
Join us Telegram
By creating an account, you agree to our Terms and Conditions and have read and acknowledge the Privacy Policy

Stay Updated on India’s Construction Economy
Subscribe to CW’s Daily Newsletter With Handpicked and Curated Stories
Schedule a Call Back
Call us now at +91 8108603000
On the latest construction news through our weekly newsletter
Thank you for subscribe our newsletter
Don’t miss out on valuable insights and opportunities
to connect with like minded professionals

source

Jesse
https://playwithchatgtp.com