Jeep India launches ChatGPT based AI chatbot for customer redressal – The Hindu
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December 23, 2023 12:59 pm | Updated 01:25 pm IST
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Jeep India announced the launch of Jeep Expert, a ChatGPT-based AI Chatbot for customer redressal. | Photo Credit: Gerra Madhusudan
Jeep India, the American lifestyle SUV manufacturer, announced the launch of Jeep Expert, a ChatGPT-based AI Chatbot for customer redressal.
The AI chatbot will be integrated into the Jeeplife mobile app and will be capable of delivering Jeep brand-specific answers to users, offering 24×7 support. The chatbot is built on the ChatGPT 3.5 AI model.
Jeep Expert eliminates the need for users to navigate manuals and brochures to extract information about Jeep products and services with the ability to answer brand, product, and maintenance-related questions.
All registered users of the Jeeplife mobile app can access the Jeep Expert app. And the questions on the app will be end-to-end encrypted.
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The move from the Jeep comes as more and more auto-makers are integrating automation into their vehicles and support system to enhance user experience.
Screenshots of the Jeep Expert app. | Photo Credit: Special Arrangement
Earlier this year, German automaker Mercedes-Benz announced it add OpenAi’s ChatGPT chatbot into its cars via a beta program for its MBUX features, enabling AI-driven voice commands.
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