JPMorgan Chase deploys AI chatbot to streamline employee reviews – Outsource Accelerator
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Julliana Anne Briones
NEW YORK, UNITED STATES — JPMorgan Chase is now allowing its employees to use the bank’s proprietary artificial intelligence (AI) to draft year-end performance reviews.
According to the Financial Times, the move highlights a push for corporate efficiency while blurring the lines between human and machine-generated text, as the financial giant continues its massive investment in AI technology.
The primary driver behind JPMorgan‘s deployment of AI for performance reviews is the significant gain in operational efficiency.
The tool serves as a shortcut to the often painstaking and time-consuming process of writing multiple reviews, a common requirement in large corporations.
This initiative is part of a broader trend, as evidenced by the Boston Consulting Group, which reported that using AI to draft reviews cut writing time by 40%.
This focus on efficiency extends far beyond human resources. JPMorgan has rolled out its internal LLM Suite platform to 200,000 users, deploying it across various tasks to streamline workflows.
The bank’s software developers use it to review code. At the same time, investment bankers leverage it to prepare presentations, demonstrating a concerted effort to integrate AI to drive productivity gains across the organization.
The integration of AI into sensitive processes, such as performance management, necessitates a redefinition of human employees’ roles and responsibilities.
“It affects everything — risk, fraud, marketing, idea generation, customer service. And it’s the tip of the iceberg,” said Jamie Dimon, Chief Executive Officer of JPMorgan.
JPMorgan’s guidance explicitly states that the AI-generated text is to be used only as a starting point, with the employee remaining ultimately responsible for the final submitted review, and that it may not be used for salary decisions. This establishes a collaborative model where AI assists but does not replace human judgment.
This blurring of lines between human and machine work is a central feature of JPMorgan’s AI strategy. The technology is being deeply embedded into core functions, from the legal team reviewing contracts with homegrown AI tools to the existence of start-ups like Rogo, which create chatbots that replicate investment banking work.
Dimon concludes that AI is “going to change every job,” signaling an ongoing, fundamental shift in work where human oversight of AI output becomes a critical new skill.
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