Need mental health support? Employers now have an app for that – AI wellness chatbot – BenefitsPro
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The growing use of artificial intelligence (AI) to help employers provide wellness and mental health options for workers could be a major story in 2024, if current trends continue. A recent story in the Wall Street Journal outlined the demand for AI wellness and mental health programs, saying that the use of chatbots is “snowballing” in the health benefits industry.
Driving the trend is an increase in demand for mental health services, at a time when provider supply may actually be shrinking, due to burnout and other post-COVID trends among providers. The website Behavioral Health Business noted that among benefit providers, there is an interest in the possibilities that AI provides.
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