OpenAI connects ChatGPT to enterprise data to surface knowledge – AI News
AI News is part of the TechForge Publications series
TechForge
World of Work
Ryan Daws
October 24, 2025
Share this story:
Tags:
Categories:
OpenAI is surfacing company knowledge by connecting ChatGPT to enterprise data, turning it from a general assistant into a custom analyst.
For business leaders, generative AI’s potential has always been limited by its lack of access to internal data. Even the best AI isn’t helpful if it can’t access the info needed to do a job. OpenAI points out that the info you need is often in your internal tools, but that knowledge is scattered across documents, files, messages, emails, tickets, and project trackers.
This scattering is more than just annoying; it hurts efficiency and decisionmaking. The main problem is that these tools don’t always connect, and the best answer is often spread across all of them.
This puts OpenAI up against the AI strategies of big enterprise platforms like Microsoft’s Copilot in Azure and Office 365, Google’s Vertex AI, Salesforce’s Agentforce, and AWS Bedrock. Everyone is racing to connect models to secure company data.
ChatGPT will connect to apps like Slack, SharePoint, Google Drive, and GitHub. OpenAI says it’s powered by a version of GPT-5, trained to check many sources for better answers. For checking and validation, every answer shows where the info came from.
This changes what you can do from simple writing to complex analysis. For example, a manager prepping for a client call could ask for a briefing. The model could then use recent Slack messages, email details, call notes from Google Docs, and support tickets from Intercom to make a summary.
This power can also handle confusion. If you ask, “What are the company goals for next year?”, the tool will summarise what’s been talked about and point out different opinions. This goes beyond just finding data; now it’s analysing situations and helping leaders find disagreements or unfinished decisions.
Other uses for teams:
For CISOs and data leaders, sharing intellectual property with an AI model is a big risk. OpenAI is dealing with this by focusing on admin controls and data privacy.
The most important control is that the system respects your current company permissions. OpenAI has ensured that ChatGPT can only see the enterprise data that each user can already see.
ChatGPT Enterprise and Edu admins can manage access to apps and create custom roles. OpenAI says it doesn’t train on your data by default. It also has security features like encryption, SSO, SCIM, IP whitelisting, and a Compliance API for logs.
But, tech leaders should know the limits. It’s not perfect yet. Users have to pick it when starting a conversation. Also, there’s a trade-off: when company knowledge is on, ChatGPT can’t search the web or make charts. OpenAI is working to fix this soon.
The tool’s usefulness depends on its ecosystem. It’s launching with key platforms and adding connectors for tools like Asana, GitLab Issues, and ClickUp, copying the strategies of IBM watsonx and SAP Joule.
OpenAI’s enterprise data knowledge surfacing is the next step for AI assistants like ChatGPT, moving them into the private core of businesses. It tries to solve the AI problem: connecting models to the data where work happens.
For business leaders, this means:
OpenAI’s new company knowledge feature shows that the most important thing for generative AI is now secure and useful data integration, not just how good the model is.
This latest ChatGPT feature should make things much faster by getting rid of enterprise knowledge silos, but it also makes data governance and access control more important than ever. For business leaders, this tech isn’t a simple fix. Instead, it’s a good reason to get their data organised before others do.
See also: OpenAI data residency advances enterprise AI governance
Want to learn more about AI and big data from industry leaders? Check out AI & Big Data Expo taking place in Amsterdam, California, and London. The comprehensive event is part of TechEx and is co-located with other leading technology events including the Cyber Security Expo, click here for more information.
AI News is powered by TechForge Media. Explore other upcoming enterprise technology events and webinars here.
Ryan Daws
Senior Editor
October 24, 2025
October 24, 2025
October 23, 2025
October 23, 2025
Subscribe now to get all our premium content and latest tech news delivered straight to your inbox
Artificial Intelligence, How It Works, Inside AI, Utilities
AI in Action, AI Market Trends, Artificial Intelligence
Deep Dives, Features, How It Works
AI Market Trends, Creative Industries, Entertainment & Media, How It Works, Inside AI
World of Work
October 23, 2025
Artificial Intelligence
October 23, 2025
Governance, Regulation & Policy
October 23, 2025
All our premium content and latest tech news delivered straight to your inbox
AI News is part of TechForge
All our premium content and latest tech news delivered straight to your inbox
