The risks of generative AI-powered chatbots – The Banker
The financial sector is no stranger to leveraging AI technology to offer user-friendly, efficient and effective services. This adoption is only set to accelerate with the rapid advancements offered by generative AI (GenAI). An emerging and transformative use of GenAI is the deployment of GenAI-powered chatbots to interact with customers.
However, it is still a nascent technology.
