How to get ChatGPT and AI to notice your brand – Mainebiz
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An interesting thing started happening last year. When I asked new clients how they found us, I started hearing “ChatGPT, “Perplexity” or “Grok.”
Your customers aren’t just Googling you anymore, they’re turning to artificial intelligence. And if AI isn’t sure who you are, what you do and why you’re credible, they won’t cite or recommend you.
Back in the early days of the web, companies that invested in search engine optimization reaped oversized rewards with more qualified traffic to their website. Looking forward, it’s likely that companies that invest now in GEO — generative engine optimization, the popular name for AI optimization — will also gain a competitive advantage.
So, how do you capture the attention of AI and drive business your way?
Because this is such a new field, there’s both what we know and what we think we know (which covers a lot more ground than the former!).
We know most consumer AIs draw on web content, knowledge graphs and business listings when they answer. We think we know that clear entities (your business information presented the same way everywhere), structured data and quotable, fact-rich pages raise the odds of being cited.
Whether you’re an established brand or just getting started, here are a few ways to increase the chances AI will notice, cite and recommend your company.
AI loves clear, structured content that answers users’ questions. To take advantage of this, add FAQ sections, how-to guides and comparison content to your website. AI generates answers based on what it has already learned, so your content should directly answer the questions your customers are asking with AI tools.
While you can’t see the exact prompts your prospects use, your own customer emails, sales questions and site search logs can reveal what people ask. Build your content around those.
AI tools aren’t relying entirely on your website for information about your brand. They’re scouring web, news sites and other sources (like Reddit) to capture a full picture of the competitive landscape.
If these sources reference your company or products (in a positive light), AI tools assume your brand is worth talking about.
Your work is to get mentioned in industry roundups, local business directories and obtain favorable press. You should also make sure your company information is consistent across all your social channels and that you and your team post high-quality content regularly.
In short, invest in digital PR: quality mentions, reviews and credible directory listings.
Using structured data makes it easier for AI to understand and cite you as a source. Use basic schema markup language for organizational information like hours, location, services, and so on.
Does AI know about you? Do you get mentioned when someone asks a relevant question?
Go to ChatGPT, Claude or Perplexity and ask what they know about your business: “What can you tell me about [your company]?”
Ask informational questions where you hope they will cite you:
Look at your Google Analytics and see where your traffic — especially your high-converting traffic — is coming from. Little to no traffic from AI might mean you need to invest more effort into getting AI familiar with your brand.
AI is changing rapidly, with new models dropping every other week. What works today may not work tomorrow, but one thing is clear: more people will turn to AI for information, advice and recommendations.
Rich Brooks is the founder and president of flyte new media, a digital agency in Portland that helps businesses with branding, web design and digital marketing.
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The Giving Guide helps nonprofits have the opportunity to showcase and differentiate their organizations so that businesses better understand how they can contribute to a nonprofit’s mission and work.
Work for ME is a workforce development tool to help Maine’s employers target Maine’s emerging workforce. Work for ME highlights each industry, its impact on Maine’s economy, the jobs available to entry-level workers, the training and education needed to get a career started.
Whether you’re a developer, financer, architect, or industry enthusiast, Groundbreaking Maine is crafted to be your go-to source for valuable insights in Maine’s real estate and construction community.
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