Solo Stove teams with Simplr on AI chatbot – Retail Customer Experience

Solo Stove teams with Simplr on AI chatbot

Solo Stove, which makes fire pits and camp stoves, is launching a chatbot powered by generative AI to provide customers personalized and conversational support experiences.
The chatbot from CX outsourcing firm Simplr uses OpenAI’s ChatGPT alongside a set of AI-training parameters called Cognitive Paths that guide the chatbots to the right customer resolution without risk of hallucination, according to a press release.
By partnering with Simplr, Solo Stove can ensure that every interaction through the chatbot perfectly replicates their brand’s tone and policy guidelines, can engage in complex, multi-turn interactions with customers and identify the fastest path to resolution possible.
“Solo Stove has found continued success through an unmatched devotion to our customers’ happiness and satisfaction,” Gretchen Mock, community support manager at Solo Stove, said in the release. “This is in large part driven through our desire to leverage the latest in technological innovation to improve both customer service efficiency and effectiveness. We are honored that our collaboration with Simplr has produced the first generative AI chatbot in our industry and will help raise the bar for customer expectations when it comes to how they interact with brands.”

Sign up now for the Retail Customer Experience newsletter and get the top stories delivered straight to your inbox.


Solo Stove teams with Simplr on AI chatbot
Most shoppers want a better search experience
Amazon expands Fresh delivery to non-Prime members in select cities
KIOSK BUYING GUIDE: Your comprehensive guide to deploying a self-service kiosk program
September 11-13, 2023 | Charlotte, NC
Already a member? Sign in below.


  or register now
Forgot your password?
You may sign into this site using your login credentials
from any of these Networld Media Group sites:

source

Jesse
https://playwithchatgtp.com