The next-generation Einstein AI will put a chatbot in every Salesforce application – Engadget

AI chatbots are coming to your Salesforce applications and it looks like it'll all of them. Company executives had a lot to show off during Tuesday's Dreamforce 2023 keynote address, including major updates to both its Einstein AI and Data Cloud services.
Einstein AI has received a slew of updates and upgrades since we saw it integrated with Slack back in May. The new Copilot service will take the existing AI chatbot and tune it to a client company's specific datasets using their Salesforce Data Cloud data. This enables the Einstein AI to provide better, more relevant and more actionable answers to employees' natural language questions and requests.
"Copilot is a conversational AI assistant for both companies and employees to securely and safely access generative AI to do their jobs better, faster and more easily," Salesforce CEO of AI, Clara Shih, said during a press call monday. "It's going to be available to every Salesforce user across every cloud."
The new Copilot Studio takes that tuning process a step further, allowing customers to "customize Einstein Copilot with specific prompts, skills, and AI models," per a Monday release. This more tightly structures Einstein's behaviors without constricting its generative capabilities. What's more, Salesforce executives announced that Copilot will be available across a variety of mobile platforms, including "real-time chat, Slack, WhatsApp or SMS."
"We think that there is an incredible opportunity in AI," Patrick Stokes, Salesforce EVP and GM of Platform, said during the press call. "We think that it is creating jobs, we think that it is driving productivity across organizations… we also think that as customers and businesses are driving towards these AI strategies, they may not have the platform that they really want or that they really need."
He notes that much of their customers' data is fractured and split among different applications, data lakes, APIs and vendors. "This is all leading to low productivity, and what they really want, is one connected platform or one that will connect their data," Stokes continued. To address that need, Salesforce also announced that it is integrating the chatbot with its Data Cloud service to create a one-stop platform for building low-code AI-powered CRM applications. Salesforce calls it the Einstein 1 Platform.
"All of these fields coming together from different systems that speak different languages… now speak one language on the platform," Shih said. "Any data from any system can now be used like any other object or field in Salesforce."
One of Salesforce's first big innovations was its metadata framework a system that describes the relationship between, and behaviors of, individual pieces of a company's data. That metadata framework is also an ideal medium for training machine learning models to better understand customer interactions and business operations, thereby improving and refining their performance.
"Much of Salesforce is built on this metadata framework — from our platform to analytics, commerce, sales service and marketing," Stokes said. "Now our Data Cloud and Einstein are really giving you one platform where you can build all of your customer experience in one place with all of the data and AI that you need."
To minimize the rate of hallucination and false responses by the AI, Salesforce has developed the "Einstein trust layer" which we first saw roll out to the company's CRM applications in March. The trust layer both secures data retrieval from the cloud and masks any sensitive or proprietary information before passing it on to the language model with another round of toxicity checks after that.
The company does not deny that this new generation of generative AI can and likely will lead to job losses, such as coders whose services will be replaced by Einstein 1, but remains confident that there is reason for optimism. "I think it is a it's a big moment in time and there will certainly be impact a certain jobs," Shih admitted. "There's also certainly going to be a new jobs that are being created such as prompt engineer." Oh boy, a prompt engineer, the career every kid dreams of.
Tesla has been tolerating racial harassment at its factory in Fremont, California since at least 2015 until today, according to the lawsuit filed by the US Equal Employment Opportunity Commission (EEOC).
As expected, Apple is making a last-ditch effort to get the Supreme Court to reverse a ruling that would force it to open up its App Store to third-party payments.
New York Acting Supreme Court Justice Nicholas Moyne rejected a bid by Uber, DoorDash and Grubhub to block a bill requiring a minimum wage for app-based delivery workers.
Bethesda apparently shadow-dropped a new mobile game set in the Skyrim universe. The Elder Scrolls: Castles is a building management sim along the lines of Fallout Shelter.
Fortnite maker Epic Games is laying off about 830 employees. Epic also said it is divesting Bandcamp, an online music platform it acquired in mid-2022.
Adobe Photoshop is out of beta on the web browser and empowered with AI.
French antitrust authorities conducted a surprise raid on a graphics card company this week — and reports say that company was NVIDIA.
Google is letting publishers opt out of their content being used as training data for AI models.
Google will allow teens (13 to 17) to try its AI-powered Search Generative Experience. The company says positive feedback from young adults influenced the decision.
Meta has a new, AI-centric, strategy to sell the public on its vision for the metaverse.
Serve Robotics, a partner of Uber Eats, provided LAPD with footage from one of its robots after an attempted theft. The robot was able to get away on its own.
Scientists at the University of Washington have developed flying robots that change shape in mid-air. The solar-powered bots have a distinctive look that resembles origami.
Honda announced more info today for the upcoming Prologue electric SUV. The vehicle will have a 300-mile range and start in the upper $40,000s when it arrives in early 2024.
The console release of Cities: Skylines II has been delayed to spring 2024 and the game's PC specs are now slightly more demanding.
Beyerdynamic just released its first-ever pair of wireless gaming headphones. The MMX 200 headset gets up to 50 hours per charge and costs $250.
The Federal Trade Commission said it will revive its attempt to block Microsoft's $69 billion deal to buy Activision Blizzard in an adjudicative process.
Sega unexpectedly canceled the title ‘Hyenas’ soon before it was expected to launch. Layoffs could also be coming to the developer.
Reddit’s Head of Privacy, Jutta Williams, shared in a post on Wednesday that the platform is removing the ability for users to opt out of personalized ads based on their upvotes and other activity.
Netflix just held its first-ever DROP 01 animation event, spotlighting future series like Tomb Raider, Devil May Cry, and a new season of Sonic Prime. The streaming service released trailers for just about everything.
The Xbox Series X is once again on sale for $450 at Dell, a $50 drop from the game console's usual price.
Subscribe to our two newsletters:
– A weekly roundup of our favorite tech deals
– A daily dose of the news you need
Please enter a valid email address
Please select a newsletter
By subscribing, you are agreeing to Engadget's Terms and Privacy Policy.